Whilst every effort has been made to ensure that particulars of the accommodation offered are accurate, and will be available as arranged, we can accept no responsibility if the accommodation does not, in fact, meet with your requirements.  Before making a reservation, please check that the accommodation and its location is entirely suitable for ALL members of your party.  We are happy to answer any questions regarding suitability of property for your party e.g. position, steps, access etc.

A provisional booking can be made but only confirmed on receipt of a non-refundable deposit, usually being £150 and the identification of a "Lead Party" who takes responsibility for the booking.  It will be assumed that the lead party is the person in correspondence if no formal identification is made.  The balance of the full quoted price, damage deposit and any additional extras (if applicable) must be paid  within 6 weeks (42 days) of the arrival date.  At the time of booking, a confirmation will be sent, at which time a legal contract has then been formed.

A  cleaning / damage deposit will be taken with every booking, usually an additional £100 over and above the Rental price, returnable after the property has been inspected.  We reserve the right to request any damage deposit we feel reflects the risk associated with the party booking.  We request that you leave things as you found them and provide cleaning materials to enable you to do this. Additional cleaning required will be charged at £15 per/hr.  

Please report all breakages as it gives us an opportunity to replace the items prior to any following group arriving. Felldyke reserves the right to charge for breakages at cost (plus the administration fee if return journeys are required).

​

If the damage deposit does not cover all costs incurred from either damage or cleaning, the Lead Party in entering into this agreement is liable for those costs.

The confirmation will show the balance due including any additional costs (if applicable) and will indicate the balance due date.  The full balance must be paid no later than 6 weeks prior to the start of your booking.  A receipt will be sent showing the final key collection arrangements upon receipt of the final balance.

Should you have to cancel your holiday for whatever reason, we require all cancellations to be notified by telephone and confirmed in writing to us at Felldyke Bunkhouse.  Without written confirmation we cannot process your cancellation. On receipt of the written cancellation we will endeavour to re-let the property. If Felldyke Bunkhouse is successfully re-let for the whole period, a full refund can be made less an administration fee of £15. Otherwise a cancellation charge will be payable - this will be based on the number of days before the holiday start date that the cancellation is received in the Agents’ office in writing.  It is as specified in the table below:

Your booking is a legally binding contract, and like all contracts you should protect yourself in case things go wrong.  To avoid the added stress of cancellation charges and for your complete peace of mind we highly recommend that you take out holiday cancellation insurance.  All persons key to the bookings success, especially the Lead Party, should be covered by this insurance. 

​

An adequate insurance should cover you against all travel or accommodation deposits or charges which you have paid or are contracted to pay in respect of any or part of the holiday which you are prevented from undertaking and where the appropriate premium has been paid. The insurance should cover as a minimum, cancellation or curtailment of your holiday due to death, injury, illness, redundancy, summons for jury service or as a court witness, your home becoming uninhabitable or you being required to assist in police enquiries; and national emergencies e.g. strikes, contagious diseases etc. Close relatives who are not travelling, are usually also protected if you cancel your holiday due to their death, suffering severe accidental injury or a serious illness. If you have to cancel for a reason not covered by insurance, the same charges apply.

Changing dates for accommodation after the deposit is received constitutes a cancellation.  If you need to change your booking date, we will make best endeavours to re-let the bunkhouse and accommodate your new preferred dates. 

We will make an administration charge of £15 for the following:  cancellations, change of booking, left property returns (at our discretion), and cheque payments not honoured.

Will be charged at the rates shown.  The charge will be shown on your booking confirmation is payable with the balance. Where a damage deposit is charged, they will be refunded during the week after departure if no damages occurred.

Dogs - A nominal £20 per dog will be charged to cater for any extra cleaning.
 

Waste Sorting - A £20 charge will be levied if your party does not sort and segregate the wastes in the bins provided.

Accommodation is available from 16:00 on the day of arrival until 12:00 Midday on the day of departure (unless otherwise agreed or stated).  The bunkhouse is furnished and equipped for the number of persons stated in the description. 

The Agents reserve the right to amend any prices or details due to omissions or errors, in alignment to the advertised  pricing structure.

Our preferred method of payment is by bank transfer/bill payment/BACs however payment can be made by cheque or postal order and made payable to Mr P and Mrs R Gerrard. 

Unfortunately we cannot accept bookings from all male or female parties under the age of 25 without prior agreement.

Holidaymakers must agree to:

1. pay for any additional costs as stated at the time of booking or reffered to within these terms and conditions.

2. pay for any losses or damage (excluding reasonable wear and tear), unless the costs can be fully recovered under the Lead Parties insurance policy.

3. take good and reasonable care of the property and to leave the property and all equipment in a clean and tidy condition.

4. permit the owners and agents reasonable access to the property.

5. abide by and not exceed the total number of persons in the property as stated on the property details.

6. report to the owner any items missing.

Should the case arise that the property, for reasons beyond our control, is not available after booking has taken place, all charges paid in full by the holidaymaker will be returned in full.  The holidaymaker will have no further claim on the owner or the agent.

All property descriptions are as accurate as we can make them, any changes will be notified to you as soon as possible after we have been made aware of the situation.  We cannot be held responsible for such changes. 

All complaints must be notified to us immediately so that an investigation can take place and take any action necessary.  Compensation cannot be made for any complaints that are made after the holiday period has ended or where the holidaymaker has denied the owner or agent access to resolve such matters. We cannot accept responsibility for any items left behind in your accommodation after you have vacated the property, however, for the cost of postage and the administration fee of £15 (at our discretion) we will return them to you by post.  Any such items not claimed within  2  weeks of you vacating the property may be disposed of.

The ‘lead party’ name must take responsibility for the entire party booking.  Should any of the party members not conform to any of these conditions, the owner or the agent reserve the right to enter the property and terminate the tenancy.

These booking conditions were completed on 9th October 2011 and amended to add waste sorting charges on 9th July 2015. Further amendment clarifying start and finish timings to 24hr clock 24th January 2020.